Privacy policy

At The Rachel Andrea Collection, we are committed to protecting the personal information of all our customers and site visitors and want to give you the best online shopping experience. When you visit our website, www.rachelandreacollection.com (the "Site") owned and operated by The Rachel Andrea Collection, ("we," "us," or "our"), we ensure any information that we collect is completely safe and secure.

This page was created to help you understand:

  • When and why we collect information from you

  • How we use the data that we collect

  • Who we share your data with and why

  • What your rights are concerning any personal data we collect

 

What type of info do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. More listed here:

  • When You Create an Account

    • First Name

    • Last Name

    • Email

  • When You Place an Order

    • Full Name

    • E-mail address

    • Phone Number

    • Credit card number (we do not store this information)

    • Shipping Address

    • Billing Address

    • Purchase Order

  • When You Contact Us

    • Full Name

    • Email Address

    • Record of Live Chat or Email Messages

  • When You Submit a Product Review

    • Full Name

    • User Submitted Images/Videos (when applicable)

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address, payment info and email address. Your personal information will be used for the specific reasons stated above only.

Why do you collect such information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we  may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

Cookies

We use cookies in order for our site to recognize you during individual and repeat visits to our website.

How do you store, use, share and disclose your site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do you use cookies and other tracking tools?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.. We may also send marketing communications if you choose to subscribe to our email list.

Privacy Policy Updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

How can I withdraw my consent?

If you don’t want us to process your data anymore, please contact us at rachelandreacollection@gmail.com

Availability

All jewelry items are subject to availability. Most of my designs are one or few-of-a-kind. Once they are out they are out. They will automatically not show up in my shop once they are out of inventory. If there was a piece you really liked and no longer see it in my shop, please contact me and I can let you know if I am able to make a new piece for you of that design.

Questions and your contact info

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at rachelandreacollection@gmail.com

Got more questions? Visit our FAQs page: